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📞 Premium Customer Support

Expert assistance available 24/7 for all your lottery needs

24/7

Support Available

< 30 sec

Average Response Time

98.7%

Customer Satisfaction

🌟 Premium Contact Center

🚨 PRIORITY SUPPORT

Multiple Contact Channels

🏆 Premium Hotline
1800 GOLDLOTTO (1800 465 356)
Toll-free from anywhere in Australia
✉️ Direct Email Support
[email protected]
Priority response within 15 minutes
🏢 Support Center Address
Level 28, Aurora Business Tower
126 Phillip Street, Sydney NSW 2000
Walk-in consultations by appointment
💬 Live Chat Support
Available on all pages (bottom right)
Instant connection to support specialists
📱 SMS Support
Text "HELP" to 0488 GOLDLOTTO (0488 465 356)
Quick answers to common questions

Support Hours

Phone & Live Chat: 24 hours, 7 days a week

Email Support: 24/7 monitoring, priority response

Walk-in Center: Monday - Friday: 9:00 AM - 6:00 PM AEST

Emergency Support: Available 24/7 for urgent issues

Visit Our Sydney Support Center

Convenient CBD location with easy public transport access

Nearest Station: Wynyard Station (2-minute walk)

Parking: Secure parking available in building

📝 Priority Contact Form

Get Expert Assistance

📞 Need immediate help? Call our 24/7 hotline: 1800 GOLDLOTTO

Average response time: Email within 15 minutes | Phone support: Immediate

❓ Contact & Support FAQ

How quickly will I receive a response to my inquiry?

Phone Support: Immediate connection during business hours, typically within 30 seconds.

Email Inquiries: Priority response within 15 minutes during business hours, 2-4 hours outside business hours.

Live Chat: Instant connection to support specialists 24/7.

Urgent Issues: Emergency support available immediately through multiple channels.

What support channels are available outside business hours?

Our support services operate 24/7 including weekends and holidays. You can reach us through phone, live chat, email, or SMS at any time. Emergency issues receive immediate attention regardless of the time.

Do you provide support in languages other than English?

Currently, our primary support is provided in English. However, we can arrange interpreter services for complex inquiries in major community languages. Please indicate your language preference when contacting us.

What information should I provide when reporting technical issues?

For technical issues, please include: device type (computer/mobile), browser or app version, specific error messages, steps you took before the issue occurred, and screenshots if possible. This helps our technical team resolve problems quickly.

How do I escalate an urgent issue or complaint?

For urgent issues, call our 24/7 hotline and request priority escalation. For formal complaints, email our complaints resolution team at [email protected]. All complaints receive executive review within 24 hours.

Can I schedule a face-to-face consultation?

Yes, we offer face-to-face consultations at our Sydney Support Center by appointment. Call 1800 GOLDLOTTO or email to schedule. Consultations are available Monday-Friday, 9:00 AM - 6:00 PM AEST.

🎯 Specialized Support Services

🔧 Technical Support

Direct Line: 1800 TECH GOLD (1800 832 4465)

Email: [email protected]

Specialized technical assistance for platform issues, app problems, and connectivity concerns.

❤️ Responsible Gaming

Support Line: 1800 CARE HELP (1800 227 3435)

Email: [email protected]

Confidential support for responsible gaming concerns and self-management tools.

🏆 VIP Support

Exclusive Line: 1800 VIP GOLD (1800 847 4653)

Email: [email protected]

Premium support for high-value members with dedicated specialist assistance.